Confidentiality policy

2. General conditions of use (CGU)

Objective:

Access to the designelite.fr site implies full and complete acceptance of these general conditions of use. The user undertakes to use the site in compliance with the laws in force, not to undermine the security of the site, and not to attempt to alter its content.

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The site may contain links to external resources, Design Elite declines all responsibility for their content or operation. Design Elite reserves the right to change these terms and conditions at any time without notice.

3. General terms and conditions of sale (CGV)

1. Purpose

The purpose of these General Conditions of Sale is to define the terms and conditions under which DESIGN ELITE provides its customers with a graphic design service by subscription, online, via its dedicated platform. By subscribing to one of our services, the customer unreservedly accepts all of these Terms and Conditions

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2. Offer description

DESIGN ELITE offers a graphic design service in the form of monthly subscriptions allowing the client to submit unlimited design requests within the limits of sequential management (one task at a time). The services include in particular: graphic design, UI/UX, visual marketing materials, visual identity, etc. depending on the formula chosen.

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3. Formulas, rates and terms of payment

• The services are offered in the form of monthly subscriptions, with no minimum term commitments, unless otherwise specified in a specific offer.
• Payment is made exclusively online via the secure Stripe platform.
• Any period started is due in full, even in the event of early termination.
• In the event of a failed payment, an automatic reminder will be issued. If the payment is not settled within 7 days, DESIGN ELITE reserves the right to suspend access to the services.
• The rates are expressed in euros excluding taxes (excluding taxes) and are subject to revision at any time, with one month's notice for customers in the process of subscribing.

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4. Access to the service

• Access to the service is subject to the receipt of payment and the transmission of an initial brief allowing the start of the service.
• The customer has a dedicated space to submit requests, monitor their progress and discuss with the DESIGN ELITE team.

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5. termination

• The customer can end their subscription at any time, from their customer area or by sending a request to [email protected].
• No refund request will be accepted for a current subscription period.
• DESIGN ELITE reserves the right to cancel a subscription as of right in the event of non-compliance with these GTC or abusive use of the service.

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6. Intellectual property

• The deliverables provided become the property of the customer only after full payment of the service concerned.
• Unless otherwise specified in writing by the customer, DESIGN ELITE reserves the right to use all or part of the creations for commercial promotion purposes, on its communication media.
• The customer guarantees that the content provided to DESIGN ELITE (logos, texts, images...) does not infringe the rights of third parties.

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7. Confidentiality

• DESIGN ELITE is committed to keeping confidential all information and data transmitted by the customer as part of the performance of services.
• This confidentiality obligation remains valid for a period of 5 years after the end of the contractual relationship.

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8. Responsibility

• DESIGN ELITE is committed to using all reasonable means to provide a service that meets the expectations of the customer.
• However, DESIGN ELITE cannot be held responsible for:
  • delays caused by lack of briefs, late validations, or inaccurate instructions;
  • incorrect use of the deliverables by the customer or a third party;
  • indirect damage such as loss of turnover, opportunity, or image.
• In any event, DESIGN ELITE's maximum financial liability, all damages combined, is limited to the total amount received for the current subscription.

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9. Suspension or interruption of service

• DESIGN ELITE may, without notice, temporarily suspend the service for technical reasons (maintenance, updating).
• In the event of force majeure (as defined by French case law), the contract may be suspended or terminated automatically.

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10. Complaints

Any complaint must be made in writing within 7 days of delivery of the deliverable concerned. After this period, the deliverable is deemed to have been accepted without reservation.

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11. Applicable law and competent jurisdiction

These terms and conditions are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution. Otherwise, exclusive jurisdiction is attributed to the Paris Commercial Court.

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12. Acceptance of the terms and conditions

Acceptance of these Terms and Conditions is materialized by the validation of the online payment. By checking the box provided for this purpose when ordering, the customer acknowledges having read and accepted all of the general conditions of sale.

4. Cookies policy

The designelite.fr site uses cookies to improve your browsing experience, analyze the audience and offer relevant content.

Cookies are placed only with your consent, via the banner displayed during your first visit. You can deactivate them at any time from your browser settings or via our cookie management tool.

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The types of cookies used include:

— Functional cookies necessary for the operation of the site

— Analysis cookies (Google Analytics, etc.)

— Marketing cookies for advertising retargeting

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No personal data is sold to third parties.

5. Refund policy

Design Elite memberships are non-binding, but non-refundable. Any monthly period started is due in full, even if the service is not used.

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In the event of a proven malfunction or a manifest error on our part, a commercial gesture or a credit note may be offered at the discretion of the Design Elite team. No refunds will be made for reasons related to the perception of quality, as an unlimited revision system is included in the service.